Ong Hock Soon

PCS Security Pte Ltd

Nov. 2020 - Ongoing

Senior Engineer

• Conducted data analysis in Kibana to identify the service responsible for the incident and provided findings to the Support Team.

• Creating Monitoring Dashboard in Kibana

• Monitoring the observability of IT infrastructure for general servers and AI-specific Servers.

• Managed and administered ServiceNow ticketing systems

Intrado EC Pte Ltd (formerly West Corporation)

Jan. 2020 - Nov. 2020

System Administrator

• Managed IT systems, including File Server and VMware, for the Singapore Office and Data Centre

• Supported the APAC region for corporate systems and Call Centre applications, ensuring seamless user experience.

Trend Micro Pte Ltd

Nov. 2018 - Jan. 2020

Senior Engineer

• IT infrastructure management at Trend Micro AEME HQ, Singapore, ensuring robust and uninterrupted operations.

• Implemented Evoko Liso room booking solutions to facilitate the booking of meeting rooms.

• Streamlined inventory and vendor management, enhancing multimedia for EBC

• Standardized IT equipment refreshes and innovated training rooms with advanced Zoom features

Sabre Corporation (Asia Pacific)

Apr. 2017 - Nov. 2018

Associate Web Service Product Support

• Supported API services for Air, Car, Hotel, and Cruise.

• Resolved complex customer issues efficiently.

• Guided customers on API usage & best practices.

Singapura Finance

Jan. 2017 - Apr. 2017

Senior Associate Engineer

• Managed daily operations of Computer Systems and Data Center, supporting Core Banking Systems and addressing user technical requirements.

• Collaborated with the team to deliver timely and accurate reports as needed.

Rockwell Collins (Information Management Services)

May. 2012 - Jan. 2017

Staff Engineer

• Delivered IT support across 12 countries, ensuring hardware/software resolution and video conferencing support for 200+ staff.

• Liaised with Technology Services Engineers and Analysts from Annapolis on diverse IT projects.

• Collaborated with Annapolis headquarters for seamless laptop and desktop replacement across the Asia workforce, involving strategic planning and stakeholder coordination.

• Administered Active Directory, managed Exchange operation, and Executed Daily Tape Backups.

ST Electronic (Info-Comm)

Aug. 2011 - May. 2012

Senior Associate Engineer

• Managed Configuration Management across 20+ sites, 100+ servers, and 25 firewalls.

• Documented BigFix/Tivoli setup for system maintenance use.

• Served as BMS, providing 2nd level onsite technical support.

Doric Solution LLP

Apr. 2007 - July. 2011

IT Consultant

• Delivered IT support and network solutions for customers, specializing in domain controller setups, application setups, file server migrations, and network infrastructure.

• Developed and deployed custom IT solutions for various businesses, improving productivity and efficiency

Nanyang Technological Universtity

Nov. 2004 - Apr. 2007

IT Executive

• Delivered comprehensive IT support to staff, enhancing academic operations.

• Administered Linux/Windows servers, ensuring robust system performance.

• Upgraded lab equipment & software, boosting academic and research capabilities

Hewlett Packard

Aug. 2003 - Oct. 2004

Technical Support Specialist Plus System Administrator

• Provided IT support to Singapore Forces users, ensuring all services met the defined Service Level Agreements (SLA).

• Managed and maintained ARCserve IT 6.6 Server operations using Novell NetWare management tools.

• Performed daily incremental and full system backups with ARCserve Backup Management software.

• Coordinated with third-party vendors and internal application teams to resolve IT-related issues.

• Documented server configurations, inventory records, and IP address allocations.

OPUS IT Service Pte Ltd

May. 2003 - Aug. 2003

Customer IT Support Representive

• Resolved IT issues in Call Center for Singapore General Hospital project.

• Cloned 500 laptops to IBM machines within a tight 1-month deadline for PWCC

• Develop NOC dashboards for the Incident Board (IB) using ServiceNow and Elastic Kibana.

• Collaborate with Platform Solutions to migrate UIM to Elasticsearch.

• Coodinate with the IT team to change email machine in NOC.

• Conducted business continuity exercises to enable the Call Centre and executive staff to work from home during the COVID outbreak.

• Successfully deployed Entrust Identity Guard Soft Token and upgraded Microsoft Office 365 for APAC.

• Successfully upgrade the Microsoft Office 2016 to Office 365 for the APAC region

• Coordinated the live streaming of the first global high communication meeting in Singapore, breaking records with 2000+ connections.

• Led the office moves and ensured smooth system transitions, including the setup of a new training room with Zoom integration.

• Revamped the Training Room 2 Dell 86’ TV to allow 1 for Zoom share presentation and the other using Zoom whiteboard. The additional machine will act secondary backup if the primary machine is down.

• Implemented Evoko Liso room booking solutions to facilitate the booking of meeting rooms. Office 365 for the APAC region.

• Implemented Hyper-V virtualization, accelerating setup times and reducing hardware needs for regional IT administration.

• Led the Annapolis Network Engineer on Switch Migration for Singapore Regional Office.

• Proposed wireless network infrastructure to ensure good wireless connectivity throughout the Singapore office and Aruba Access Points were deployed as stated in the proposed plan.

• Proposed swapping of network connections to TS Messaging Analyst which was implemented and improved Exchange backup by 3 hours and provide better throughput in email Messaging Services to the Regional user.

• Enhanced network infrastructure with domain controller upgrades for SME customers

• Launched inventory system to monitor IT assets via Spiceworks applications

• Streamlined IT processes by deploying Acronis Snap Deploy on 110 workstations.

• Migrated Linux from Fedora Core to CentOS.

• Migrated Bioinformatics Application from Fedora Core to CentOS

AZ-104, AZ-204, AZ-350, AZ-400, AZ-500, AZ-700, AZ-900, SC900

Deploy and configure Azure Monitor, Get started with identities and access using Microsoft Entra

Cisco Certified Network Associate (CCNA)

Oracle Cloud Infrastructure 2025 Certified AI Foundation Assocaite, Oracle Cloud Infrastructure 2024 Certified Infrastructure Foundation Associate

ITILv4 Foundation

Data Analysis with Kibana (On-Demand), Certified Observability Engineer (On-Demand) , Certificate Of Proficiency - Observability Workshop (Elastic AI-driven root cause analysis}

ServiceNow Fundamental (On Demand), ServiceNow Platform Analytics (PA) Overview